Shipping Policy

Thank you for shopping with Stella and Ollie! All of our products are printed and shipped through Printful, a trusted print-on-demand partner. Below is everything you need to know about how and when your order will arrive:

Processing & Fulfillment Time

Each item is made-to-order just for you!
Fulfillment typically takes 2–5 business days before your item ships.

Shipping Times

After your item is fulfilled by Printful, average delivery times are:

USA: 3–6 business days
Canada: 5–10 business days
International: 7–20 business days (varies by country)

Shipping times may be affected by carrier delays or seasonal volume.

Shipping Locations

Printful has fulfillment centers in the US, Canada, Europe, and other global locations.
Your order will ship from the facility closest to your destination whenever possible to speed up delivery.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the products in your cart.
Free shipping may be offered during special promotions!

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number so you can follow your package right to your door.

Incorrect Address

Please double-check your shipping address before submitting your order.
If your package is returned due to an incorrect or incomplete address, you will be responsible for reshipping costs.

Lost or Damaged Packages

If your item is lost in transit or arrives damaged, please contact us within 7 days of delivery at StellaandOlliebooks@gmail.com and we’ll work with Printful to make it right.